Is your site down right now?
Hacked, broken, or a checkout that's stopped taking orders — we diagnose the real cause and fix it. Real WordPress engineers, not a support script.
- Real engineers, not scripts
- WordPress specialists since 2008
If it's broken, we've likely fixed it before
WordPress-specific problems, diagnosed and repaired by people who've seen them before.
Site is down (500/503 errors)
Server errors, white screen of death, or a site that won't load at all.
Hacked or infected site
Malware, defacement, or a site flagged by your browser or Google.
Broken checkout
WooCommerce not accepting payments or orders failing silently.
Database errors
"Error establishing a database connection" and similar failures.
Can't log in
Locked out of wp-admin, or admin accounts behaving unexpectedly.
Email not sending
Contact forms, order confirmations, or password resets not arriving.
SSL / HTTPS issues
Certificate errors or mixed-content warnings.
Broken after an update
A plugin, theme, or core update that broke something.
Blacklisted by Google/hosts
Flagged as unsafe and removed from search results.
Sudden slowdown
A site that used to be fast and now isn't.
Backup or restore failure
Need to roll back, and the backup isn't working as expected.
DNS / domain issues
Domain not resolving, or pointed at the wrong place after a move.
A clear process, start to finish
No black box — you know what stage your fix is at.
Submit your issue
Live chat, phone, or a support ticket — tell us what's happening.
Triage
We confirm severity and assign it to an engineer.
Diagnose
Root cause identified before anything is changed.
Fix
The actual repair — with a backup taken first.
Verify
We test the fix in context, not just that a page loads.
Report & prevent
What happened, why, and what stops it recurring.
Ongoing support, not just one-off fixes
Real plans, real pricing — see full details on each product page.
- Complete health check-up
- Unlimited support tickets*
- Email support
- WordPress core, theme & plugin updates
- Daily backups
- Detailed monthly report
- Everything in Essential
- 10 hours/mo of support time
- Phone / email / live chat support
- Dedicated account manager
- Speed optimization service
- Security monitoring service
- Everything in Priority
- Our most comprehensive care plan
- See full plan details on the product page
They trusted us when it mattered
Coming soon
A real client testimonial is pending — add a name, role, and a genuine quote (with permission) before this goes live.
Coming soon
A real client testimonial is pending — add a name, role, and a genuine quote (with permission) before this goes live.
Coming soon
A real client testimonial is pending — add a name, role, and a genuine quote (with permission) before this goes live.
Common questions
How fast will someone respond?
Pending confirmation
Real, confirmed response-time SLA pending.
Do you work with my hosting provider?
We work directly on WordPress regardless of host, and can advise on hosting-level issues when they affect your site.
What happens to my site access/credentials?
Pending confirmation
Real, confirmed credential-handling policy pending — do not assert a specific security claim without one.
What if the fix doesn't hold?
Pending confirmation
Real, confirmed warranty/guarantee policy pending.
How is pricing structured?
See our current care plans and pricing on the Services page — plans are billed as shown, no hidden fees.
What counts as an emergency?
Site down, hacked/compromised, checkout broken, or anything actively costing you visitors or sales.